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Refund Policy

Refund Policy

At QUINRIC Medical Supply Store, we strive to ensure that our customers are satisfied with their purchases. This Refund Policy outlines the terms and conditions for requesting and receiving refunds for products purchased from our online store.

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1. Refund Eligibility

1.1 General Refund Policy

  • Refunds are eligible only if a request is submitted within 14 days of receiving your order. To qualify for a refund, the item(s) must be:

    • Unused and in the same condition as when you received them.

    • In the original packaging with all labels, manuals, and accessories included.

1.2 Non-Refundable Items

  • The following items are not eligible for refunds:

    • Items returned after 14 days of receipt.

    • Used or damaged items not due to QUINRIC’s error.

    • Items missing original packaging or parts.

    • Custom or special-order items.

    • Items marked as final sale or non-returnable.

2. Manufacturer Defects

2.1 Handling Manufacturer Defects

  • If you receive a product that has a manufacturing defect, please note that QUINRIC does not handle refunds or returns for defective items directly. Refunds and returns for items with manufacturer defects must be processed through the manufacturer.

  • We are here to assist you in contacting the manufacturer and will provide guidance on how to proceed with your refund or replacement request. Please contact our customer service team for assistance.

3. How to Request a Refund

3.1 Refund Request Process

  • To request a refund, please contact our customer service team at support@quinric.com or call (123) 456-7890 with the following information:

    • Your order number.

    • A description of the item(s) you wish to return.

    • The reason for the refund request.

  • Once your refund request is received and reviewed, we will notify you of the approval or rejection of your refund. If approved, we will provide you with instructions on how to return the item(s) to us.

4. Refund Processing

4.1 Refund Approval and Processing

  • Once your returned item(s) are received and inspected, we will notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method.

  • Please allow up to 10 business days for the refund to appear in your account, depending on your financial institution.

4.2 Shipping Fees

  • Original shipping fees are non-refundable unless the refund is due to an error on our part. If the return is due to a manufacturer defect, you must contact the manufacturer directly, and any related shipping fees will be at the manufacturer's discretion.

5. Contact Us

If you have any questions or need assistance with a refund request, please contact us at:

QUINRIC Medical Supply Store
Email: support@quinric.com
Phone: (123) 456-7890

We are here to help and ensure that your experience with QUINRIC is a positive one.

Thank you for choosing QUINRIC Medical Supply Store. Your satisfaction is important to us, and we are committed to providing high-quality products and exceptional customer service.

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