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Shipping Policy

QUINRIC Medical Supply Store - Shipping and Return Policy

Effective Date: 8/30/2024

At QUINRIC Medical Supply Store, we are committed to providing a seamless shopping experience for our customers. This Shipping and Return Policy outlines the terms and conditions regarding the shipping, delivery, and return of products purchased through our online store.

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1. Shipping Policy

1.1 Order Processing Time

  • Orders are processed within 1-2 business days after payment has been confirmed. Orders placed on weekends or holidays will be processed on the next business day.

  • You will receive a confirmation email with tracking information once your order has been shipped.

1.2 Shipping Methods and Rates

  • We offer various shipping options to accommodate your needs, including standard, expedited, and overnight shipping. Shipping rates are calculated based on the weight of your order, your shipping location, and the chosen shipping method.

  • Shipping fees are non-refundable, except in cases where QUINRIC has made an error in processing your order.

1.3 Delivery Times

  • Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited shipping takes 2-3 business days. Overnight shipping is typically delivered within 1 business day.

  • Please note that delivery times are estimates and are not guaranteed. Delays may occur due to unforeseen circumstances such as weather conditions, carrier delays, or customs processing for international orders.

1.4 International Shipping

  • We offer international shipping to select countries. Please be aware that international orders may be subject to customs duties, taxes, and import fees, which are the responsibility of the customer. QUINRIC is not responsible for any additional charges incurred during customs clearance.

1.5 Shipping Restrictions

  • Certain items may be restricted from shipping to specific locations due to local laws or regulations. If your order contains a restricted item, we will notify you promptly to discuss alternative options.

2. Return Policy

2.1 General Return Policy

  • We accept returns on most items within 30 days of the delivery date, provided the items are unused, undamaged, and in their original packaging. To initiate a return, please contact our customer service team at support@quinric.com or call (123) 456-7890 with your order number and reason for return.

  • Once your return is approved, you will receive instructions on how to return the item(s) to us. The cost of return shipping is the responsibility of the customer unless the return is due to a QUINRIC error.

2.2 Returns for Used Items with Manufacturing Defects

  • If a product has been used and exhibits a manufacturing defect, returns will only be handled directly by the manufacturer. QUINRIC is here to assist you in contacting the manufacturer and facilitating the return process. Please contact our customer service team for guidance on how to proceed with a defective product return.

2.3 Non-Returnable Items

  • Certain items are not eligible for return, including but not limited to:

    • Opened or used items (unless they have a manufacturing defect).

    • Items that are damaged or missing parts not due to our error.

    • Custom or special-order items.

    • Items marked as final sale.

2.4 Refunds

  • Refunds will be processed once the returned item(s) have been received and inspected by our team. Refunds are issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to appear on your account, depending on your financial institution.

  • Shipping fees are non-refundable, except in cases where QUINRIC has made an error in processing your order.

2.5 Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact our customer service team within 7 days of receipt. We will arrange for a replacement or refund, including any shipping costs incurred due to our error.

3. Contact Us

If you have any questions or concerns regarding our Shipping and Return Policy, please feel free to contact us:

QUINRIC Medical Supply Store
Email: support@quinric.com
Phone: (123) 456-7890

We are here to assist you and ensure your satisfaction with our products and services.

Thank you for choosing QUINRIC Medical Supply Store. We appreciate your business and are committed to providing the best possible service.

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